Vera Kitchen & Bath respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when you contact us, request an estimate, submit a form, or otherwise interact with our website, advertisements, or social media pages.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Your name
- Email address
- Phone number
- Project type, such as kitchen remodeling, bathroom remodeling, or both
- Project timing and other details you choose to provide
- Information submitted through Meta/Facebook or Instagram lead forms
We may also receive limited technical or usage information when you visit our website, such as browser type, device information, referring pages, and general website activity, if those tools are enabled on our site.
2. How We Use Your Information
We may use your information to:
- Respond to your inquiry or estimate request
- Contact you about your kitchen or bathroom remodeling project
- Schedule consultations or in-home estimates
- Provide information about our services
- Improve our customer service, website, and advertising
3. Sharing Your Information
We do not sell your personal information. We may share it only as reasonably necessary to operate our business, provide requested services, work with service providers, protect our legal rights, or comply with law. Service providers may include website hosting, communications, advertising, analytics, scheduling, or customer-management providers that process information on our behalf.
4. Meta / Facebook Lead Forms
If you submit your information through a Meta/Facebook or Instagram lead form or ad, your information is collected subject to Meta's data practices and transferred to us to follow up on your inquiry. We use this information only to respond to your request.
5. Calls, Text Messages, and Email
If you provide your phone number or email address, we may use it to respond to your inquiry, discuss your project, or coordinate an estimate. Providing your contact information does not require you to purchase any service. If we use text messaging for marketing or promotional purposes, any consent language and opt-out instructions required for that communication will be presented where applicable.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, for legitimate business needs, or as required by applicable law.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. However, no method of transmission or storage is completely secure.
8. Your Rights
Depending on your location, you may have the right to contact us to request that we update or delete personal information you previously provided, subject to applicable legal and business-record requirements. You may also ask us to stop non-essential marketing communications.
9. Third-Party Links and Services
Our website or advertisements may link to third-party websites or services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies.
10. Children's Privacy
Our services are intended for adults seeking remodeling services. We do not knowingly seek to collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any revised policy will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
- Vera Kitchen & Bath
- Phone: (478) 394-7800
- Email: info@veraremodeling.com
- Website: veraremodeling.com